Returns Policy
If you choose to return any items, contact Fresh Idea Living via email at orders@freshideashop.com.au and notify us of your intended return.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we will offer you a refund provided that:
You return the item within 28 days of purchase;
The item is in resaleable condition including that:
It is in its original product packaging, with original tags attached (if any).
It is unworn, unused and in its original condition;
If these requirements are not satisfied we reserve the right not to offer a refund for change of mind returns.
We will not be reimbursing the postage cost for you to return the item to us, however we will refund your full payment once the item is receive, provided that the conditions above are met.
Other Returns
We will accept product returns and provide you with an exchange or refund where:
The product is faulty or is not of acceptable quality, or
The product is not fit for its intended purpose, or
The product does not match our description;
Please contact us at orders@freshideashop.com.au before returning any faulty or not as described products.